I wanted to get this out because this guy thought I deleted his feedback!
Comment: WHY DID YOU REMOVE MY POST……..
Response: I didn’t, here it is! I put his name in here because I think it’s funny, and I am pretty sure it’s not his real name!
Name: One of the few Intelligent ones Comment: I will say this. YOU WILL NEVER POLICE THIS INDUSTRY. WHY……In most other industries you must have degrees, training, certs, etc. For example to be an engineer you need degree, certs, etc. To be a manager you need all plus more. See this is the only Industry I know where a person can have dropped out of High School, be working at a 7-eleven on Friday night and that following Monday be a tower climber installing high dollar equipment for major carriers. It is unbelievable.
What I mean is be careful what you ask for. This industry does not have professionals. There are some, but most rant and rave about being underpaid, so dangerous, etc but yet the industry is filled with drinking, pot smoking, not show up for work on time, rough necks who do not know a thing about being a professional. If they were to make qualification a determination for employment most would not make the cut. Urinalysis on a regular basis would weed out another chunk. Punctuality would probably get the rest. The professional powers to be known this and therefore it will never happen because 95% of the work force will not make the cut. You better not police the industry I should say.
Why is this industry so dangerous, I have climbed for over 20 years, had over 300 climbers under my supervision and no accidents or deaths. It is really quite simple. If your Physically tied to an object that is anchored in the ground, it’s physically impossible to fall. Pretty simple I think.
When climbers fall 100% of the time it is climber error. You never hear of equipment failing.
Response: Tell me how you really feel! First off, congratulations on training so many climbers, working with so many, and never losing any, thank you for that! I really mean it, great job! You are correct about most of this, you have those people but you also have some great people that think of this a profession, not a job. I often think of it as very skilled labor. However, I have also met many that fit the description you put in. You also make a great point about tie off, while not all the deaths last year were from tie off problems, there was also rigging failures, heart attacks, and tower collapsing. However, you are correct, there were many that obviously didn’t tie off. We need to drill into everyone’s head that if they don’t tie off they could die.
As for safety gear failures, there have been some this year but I don’t know if anyone’s safety lanyard failed, so you make a great point if you are referring to the safety lanyards!
Go to the IWCE conference and see me! For a discount enter code SPK! Remember that the communications people for public safety and fire departments will be there. Fire departments rescue climbers!
Comment: After 25 years in the business, I still find that one of the biggest problems is drugs on and off the job sit. Another thing that causes us problems is NATE. NATE is like a lot of females. They love to keep something going all the time and I’m a firm believer if something isn’t broke, don’t fix it. My grandfather use to tell me, don’t stir in shit,, it will stink. If NATE would butt out and, leave OSHA alone, we would be better off. All of these company owner’s that claim they are a member of NATE and it is not nothing to be proud of. We have a safety guy in our company that is always talking about safety, safety, safety but, out of the other side of his mouth, he condones smoking pot in the company, on and off the job. It’s BS.
Response: OK, I take it you are not happy with NATE. I do know that NATE is working towards setting realistic safety training requirements in this industry. While they do serve the company owners, they are working to make the industry safer because this is the only way we will grow. Remember that no one wants a climber to get hurt. However, we have different views on how to prevent accidents.Prevention sounds easy, but it takes industry buy in and there are still so many climbers that do not tie off 100%!
OK everyone, this is a long comment, so be patient!
Comment: There are some interesting issues addressed in this forum that I agree with. There are no schools that can duplicate the effectiveness of OJT, however, schools can teach a lot of important points to a green hand. For example, I don’t think schools should teach that workers become totally reliant upon their PPG. I believe they should be taught to be as secure as possible on the tower, without any PPG at all, and the PPG should be considered secondary. Learning where to position yourself to avoid danger has proven to be as much of a deterrent as the PPG. I think a false sense of security is experienced when a worker wraps their lanyard or hooks their hook over a member. This is not a new argument. Years ago after an ironworker fell off the Verrazano Narrows bridge, American Bridge went on strike while pressing the general contractor to put nets under the areas they were working. Management claimed that a net would cause the men to feel a false sense of security and would result in more injuries because of carelessness. Eventually, after a short strike, the contractors capitulated and provided netting under the areas where bridge spans were being installed. What puzzles me about all this schooling and training is, what are the credentials of the people doing the schooling and training. Who is teaching the teachers? How many years of experience do they have actually climbing, setting iron, jumping poles, flagging cranes, using the basic tools or even tying knots. How many times have you teachers set up on top of a tower and actually endured the pain from harsh weather so you could finish a job and be home for Christmas? Few of you have ever experienced these circumstances. The brains of the industry forget that this is a job. A job is where workers are given a task to perform and are paid to get it done in a safe and timely manner. If the works not done, nobody makes a dime. The workers that have the unique ability to get the work done safely need to be adequately compensated for what they contribute, and the “wanna-be’s”, the “professional resume writers and per-diem collectors” and the “PM brother-in-law contractors” need to be eliminated, and this is the job of the project managers and staffing people. A crew will police itself only after they have worked together for some period of time, but it takes time. Moving boomers in from out-of-state on an “as needed” basis doesn’t give regular workers the time to learn what the boomers know or the tasks where they excel.
Response: Thank you sir, for the honest feedback. People often forget that if they don’t finish, they don’t get paid. If someone gets hurt or dies on a job, the company won’t get paid unless they finish. Most PMs and GCs won’t wait, they will bring another crew in to finish and not pay the first crew a dime. That doesn’t seem fair but that’ how it is. Ask anyone out there, this is the way the wireless business works. The GC can barely wait for OSHA to finish before they have a new crew on site to finish.
Training – I think the trainers play a key role in the process, but the experienced guys probably make more money working than training, just my opinion, unless they like going home every night, which is a huge factor after traveling for years. Most trainers are there to train the climber for a specific task, we rely on OJT training to teach them the job. That’s how invaluable getting trained on the job is, it is invaluable. When you are work with an experience crew you learn so much more than working with all people that never climbed before. However, those crews get pretty creative, but it leave so much to chance. Work experience becomes invaluable, if you are trained properly and know your job! It pays to learn what you can while you can. Learn as much as you can!
Be smart, be safe, pay attention to your task, following your plan but be ready to adapt, improvise, and overcome the obstacles in your way!
Comment: Thanks Wade, good commentary. You ask some very deep questions that never seem to be honestly answered. This industry has been “self-policing” for decades. All in all, the fatality rates have been dismal. I have been hearing for decades, “We will take care of ourselves, we are professionals, who would be better than us can make this industry safer?” Things have not changed at all! Furthermore, look at some of the tower rescues done by emergency services. While many nitwits want to talk about how they would have rescued and fired the poor guys. You overlook the reason why those men got where they were in the first place. Because they were hired to climb and they know nothing about it. It’s not a joke! We buried a number of fathers and husbands last year, because they were put in situations they had NO EXPERIENCE IN! Anyone you speak to in this industry will tell you how safe they are and how they stay tied off 100% of the time. If this were the case, we wouldn’t have buried 14 of our own this year. You laid out some of the ugly truths of this industry Wade. Self-policing is code for, “You don’t need to check us out, you should check out the other fools”. Free-climbing is rampant. Nobody dares to admit it. As long as the speed of the work is the #1 goal, safety and workers rights will always fall to the back. Carriers escape any culpability through turfers and subcontractors. It’s all big business and big money. Little of which actually gets to the ones being pressured, to do the tasks safely. The policing has to come from the climbers. They must be allowed and encouraged to say “no” to unsafe situations. Any company owner will say, “We always have our men’s backs.” That is until the PM tells you the site you are on needs to be completed today and on the air tomorrow. There is no other answer he will accept, other than “Yes sir!” Safety is not honored or rewarded. How can we possibly train every worker in the field with real-time OJT, supervised over a period of years by climbers with proper experience and safety records? Unions already do that, and have been doing this with excellent results. While we have companies, who throw men off the street to job sites without any leadership. This is why climbers die. Sadly, climbers don’t seem to have the stomach to change this either. Sad times indeed.
Response: Thanks! That is why I asked about a union for climbers. I haven’t had time to really follow through with that. I heard so many vast opinions about unions, it’s hard to determine which is from experience and which is perception. I just want to find a way to make the industry safer, efficient, and profitable. They all go together to be successful. No deaths and minimal injuries.
Comment: Industry driven by carrier deadline. Stressful environment on tower owner side to meet customer demand. Push, deployment, change in equipment, push, re prioritization, conference call, chastisement, lost in the drudgery to get it done. Then an accident happens. The carrier, GC, and tower owner say. We do not know how this could have happened, but we need to change. Cooperation and standardized SOP is the change. Tower owners and carriers need to cooperate on a standard of keeping the backbone of the industry safe. For without the backbone the body has no posture and is weak.
Response:This is great feedback, these are all good points and if we could have cooperation and standard operating procedure (SOP) across the industry then we could really move ahead. We really need the climbers to work together and communicate. Comment: I am in the industry 16+ years as a climber and foreman. Recently moved into PM position and in-house instructor. I have always felt that climbers should be a union. Mainly for the purpose of people being properly trained. It is something the industry always needed and still does. I feel a lot of the deaths and injuries over the years have stemmed from no or improper training. Having a unionized training could only benefit this industry. The days of handing a harness and gear to a guy who was telemarketing last week, showing how to put a harness on and climbing up 150′ to swap 12 antennas in one day with him, while showing him how to choose a proper anchor point for his fall arrest lanyard would be gone. That telemarketer could have received good training for a few weeks and been sent out ready and knowing what he signed up for and knowledgeable enough to be more of a help than a worry whether this guy should even be up there right now. At the least, he would have been weeded out before he had the chance to get hurt or hurt someone else. The training we receive through Comtrain, Gravitec, etc. is good training except for the fact that it is, as everything in the industry, rushed. Originally a 2 week class cut down to 2 days, rushed. The training is good for someone who has some type of experience already, has picked up on some of the vocabulary and who has put a harness on already. It is a great refresher course. Climbers need a little more than that to get a good start and not try to learn under the extreme pressures of the field until. Sign me up. I would love to continue working in this industry for years more seeing this type of change and giving future climbers a little more security in their chosen field.
Response: Great points! I think that training had to be made more efficient because so many climbers come and go quickly. One thing that doesn’t help is the fact that you don’t know how the person is going to react to the job. Will they be there for 3 months or 5 years? That is the owners conundrum. They are trying to hire and ramp up for jobs but then they lose people for whatever reason and then need to start the expensive process over again. I believe that is why so many businesses are family owned. That also is why so many owners stop caring because they tend to get screwed over and they have a hard time really caring. It becomes all business. What we need to do is find balance. We need owners that put safety first, but they still need to make a profit. Remember that safety still costs money. Training is very important.
Comment: Wow I AGREE so much of what you say is truth (I am a 11 yr veteran of the industry) and it is passion that has kept me in. I believe if the big 3, at&t etc, would see that you can not replace an injured worker with anyone just to get system on-line so it will get punched. Please I have trained my share, how many still, in few but some and they are DAMN GOOD HANDS, but the pay doesn’t match. Keep up the good work here.
Response: Thanks, I often hear how many customers are more concerned about 2 things during an injury and that is schedules and reputation. You know what they rarely worry about? Lawsuits, even though they do lawyer up most people working there do want the injured to get better, most managers know that the courts set a precedent when AT&T was sued and the judge determined that because AT&T put that layer of turf vendors in between them and the climber, they could not be held liable. However, now OSHA would like to see the contracts so they can investigate farther. For all of you that think I am making it up, go HERE and HERE and HERE. Listen, when there is an accident and you see a friend get hurt, or a family member, it suddenly changes your perspective. No one wants anyone to get hurt. Look at TIRAP setting a model to follow and NATE working on training standards. All tower crews have to do is follow their instruction. Most do, most companies have a great culture stressing safety along with quality work. Like is said, safety is not cheap, so when the customer demands low prices but continue the demand for unrealistic schedules, the problem continues. The way I see it, safety is in the hands of the of the crew owners and customer, they will set the standards for their contractors but continually asking for the certifications for everyone on their jobs as well as doing safety audits randomly. No tower crew really likes the customer checking up on them but that is the only way I see things changing.
Comment:Points I’d like to make: 1- Get the charlatans out of the industry. The last few years have seen a huge growth and everyone wants a piece of the pie. This includes TURFERS that have no frigging clue as what they signed on for and/or give $#@% about the GCs actually hanging their ass out in the wind dealing with these idiots. 2- Company owners, foreman, leads right down to the FNG need to make safety the daily priority. 3- There is no substitute for OJT. Just like there is no substitute for climber/rescue training and practice. Safety isn’t just a classroom study. There is class/instruction work and hands on. Every day there is something different. Training people to pay attention and identify issues is a daily thing (it never stops). 4- Aptitude is something you have or don’t have. It cannot be trained, instructed or expected of someone who does not possess it. Identifying this early is the only way to be proficient and safe in this industry. More points: TIRAP was good intentions but ran like just any other class, getting a D- is still passing. That goes back to aptitude, and attitude (many people want to be a medical doctors and in some countries can be, even though you wouldn’t want them working on you). People have to be built for this work mentally and physically. The Govt should set basic standards and then step off. Are we adults of babies? If you’re the latter this is the WRONG place for you. If you’re the former act like it. This is a business and hopefully your name. Treat it right, you can only sell your soul once. Unions, like communism, has worn out it’s usefulness and welcome. Now it’s just a tick sucking off the system and occasionally killing someone off. This is not business for whiners, con men or swindlers. This is a business for real men and women. Honesty and integrity are paramount. Really everything starts with those 2 things. Sadly those are the 2 things missing from the majority of society and in this business it’s the difference between life and death. Yes there are plenty of companies out there without those qualities but they will burn down or out in the short-term. And in the process make life more difficult for the rest. The large companies (MASTEC included) have NOT paid GCs on projects for the last 3 years pretty regularly so I have to disagree with you on that one. Thanks for reading and I hope I didn’t make anyone dizzy with the jumping around a bit. Some times my rants go that way. All I really want to say is that this industry is one of those that there isn’t room for rationalizing. It is do it or don’t do it. Half assed will get someone killed>>>>>>>>>>>>>>>
Response: You make several good points, this is a tough business. It is full of swindlers and con men, mostly because even though it’s a small business we don’t call out these people in a public forum because of lawsuits. So what do we do? Word of mouth within the industry. I follow a few deployment pages and postings only to see that there are climbers and businesses that just screw over others. Yes, it is something that happens to the companies. Some people work for a company and walk with all they can carry and then there are companies that hire crews and just don’t pay them. I have been on both sides and it really sucks when it happens. However, you push forward and do what you can do. You worry about taking care of business, your business the best you can. You build in any protection you can. You talk to your competition about safety, companies, and who pays and who won’t. We really need to communicate in this industry, after all, that’s what we do, we build communication systems, right?
You also brought up about big companies, it just seems that when companies get larger, their priorities change, I don’t know why but that is the perception. They need to realize that they will get a bad reputation in the industry, but most don’t care because there are so many crews looking for work. So many tower crews are out there looking for work, willing to take risks for the sake of getting paid by a customer.
As far as unions, I think that they offer a way to organize the climbers to be trained properly. Unions still are out there and still offer value. I feel differently about them because I know many tower climbers in the IBEW and they seem to be well-trained and do good work.
To respond to your original points:
You have clueless and uncaring people in any industry, However, look at all the good people in this industry, I really believe it balances out. I talk to people like Dr Bridgette Hester, Kathy Brand, Wally Reardon, and so many more that really make the industry look good.
There are outstanding company owners out there, watch the TIRAP Workshop and you will see Dave Anthony of Shenandoah Tower Service who runs his company with one of the best safety cultures in the business, building safety first attitude from the top down. Unfortunately there are probably 10 companies to every one like Dave’s that don’t stress anything but the schedule. Money first for some people. It reminds me of something someone told me, (sorry for getting sentimental) the greatest things in life are free, even though we chase money life was given to us and love is often found, not bought.
OJT is the most valuable training you can get, but it really helps to have experienced and upstanding people you work with. You may or may not like them but if they are really good at their job and safety, then you will learn good habits. Unfortunately many young men learn bad habits or need to rely on their intuition to figure out what to do with no experience, sometimes that can be good or bad.
I agree, aptitude is a gift that really helps in this business.
Comment from my blog I thought would be great to share:
Wade, I think that you have asked the single most important question in all of telecommunications, actually. I spent more than 15 years working aloft in every scenario imaginable from new builds and installations, to having to do a tower survey just to make sure the tower is safe for 2 men to climb – and some failed that and I refused to let my people work on them. In my career aloft, we did not even have a near miss. Riding the headache ball was not allowed! Hanging off an attachment was not allowed. Gin poles of all sizes were not used if they were in poor repair. Some of these practices were “very inconvenient” and probably cost my company money, but I never had to plan a hospital visit schedule, or worse, ever in my outdoor career. Telecom is not the only area this problem exists. In many areas, you just have to stand under a bridge for a short while before you decide that where you are standing is unsafe. I think that in the case of the bridge, a worker on the bridge cannot be responsible for the maintenance of the structure before performing work on some part of it. If that were the case, repairing the guard rail might be a multi-million dollar project. I heartily support the training efforts, and apprenticeship programs for all areas of telecommunications. When workers in our industry are well-trained, costs actually come down because the work is accomplished in less time, and the quality is always better, and for the owner of the infrastructure, maintenance costs are generally lower. When infrastructure is in poor shape, then risk is higher, and costs for maintenance and installation is higher. Just my two cents! Congratulations on your blog!
Response:Thank you! It’s funny you say that because I take so much heat for asking these questions. So many people don’t want to ask these questions, it is business as usual. Some people get defensive, like I am accusing them of something. I just want everyone out there to be smart, be safe, and pay attention to what they are doing. I want them all to come home alive. I really want the industry to thrive, with no deaths and minimal injuries. There is a ton of work coming up that will require creative solutions for deployment, we need to build up the industry and be prepared.
Be smart, be safe, and pay attention! Follow the plan but don’t be afraid to adapt, improvise, and overcome!
I would like to wish all of you the Happiest of Holidays! A very Merry Christmas! May you all be home and blessed over the Christmas holiday with loved ones!
So, this may seem like a strange subject. I mean most of you are thinking that the AWS-3 auctions will lead to more work, but how and when? Well, that is why I am here. I want to break it down for you so you have an idea what the auction is and how it will affect the industry. Let me start by saying this is my opinion and I am putting this out for informational purposes only. I read a lot about this and thought you may want to know how to plan for future work.
I hear all the time about people that aren’t getting paid, do you know what would help? Understanding that the SOW can be the document to get you paid! I have a free PDF that gives an overview of the SOW,free eBook,aSOW Overview. If you think it helps, then go ahead and make the investment for the SOW training package. Remember how important it is to get paid, define your work, and understand the change order process.
Let’s start with what is going on. The FCC release more air, that is bandwidth to raise money for the treasury and for FirstNet. Remember that FirstNet intends to spend $7 Billion, with a B, for their deployment. Now, this is a tremendous amount of money, but it probably won’t be enough to do what they want to do but I will get into that later. Let’s go over some acronyms. AWS = Advanced Wireless Services, pretty simple, right. EA = Economic Areas. CMA = Cellular Market Areas. Now, let’s break down the frequency allocation.
Block
Frequency
Bandwidth MHz
Area type
# of licenses
A1
1695 to 1700MHz
5
EA
176
B1
1700-1710MHz
10
EA
176
G
1755-1760/ 2155-2160
10 (2 channels X 5MHz)
CMA
734
H
176-1765/ 2160-2165
10 (2 channels X 5MHz)
EA
176
I
1765-1770/ 2165-2170
10 (2 channels X 5MHz)
EA
176
J
1770-1780/ 2170-2180
10 (2 channels X 10MHz)
EA
176
The FCC was hoping to raise $10 Billion but the bidding is over $40 Billion so far. This is good for the USA and paying some debt down as well as funding FirstNet without tax payer money. However, who is paying The carriers, they need to dish out this kind of money before sticking one antenna in the air. The government will get that money up front and then more money in the form of taxes on your cell phone bill, and they are higher than ever. (Once again, the government found a way to double dip, but that is another subject. But I am getting off point, sorry.) There are 70 companies bidding on this. This is the first auction since 2008. There is an incentive auction scheduled after this one.
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So, this is the knowledge you need to understand what it is, but how does it affect wireless deployment. Well, that is obvious, because the carriers will want to build ASAP. This will happen but not until the OEMs, like Alcatel-Lucent, Ericsson, Nokia, Samsung, and maybe others get the product together, the testing takes place, and then devices have to be made. So that would probably be 6 months to a year after the build. Then the fun begins, site acquisition and then deployment. So when this deployment happens it will likely be LTE Advanced. I am not sure if they will wait for 5G. So then the deployments happen with all of the Remote Radio Heads (RRH) being put on the towers. This is a lot of loading. I would imagine that 2G networks will be decommissioned soon. So that will definitely happen o make room for this. Then the 3G networks will start to be decommissioned, but that will take a long time, maybe 5 or more years. To put this into perspective, the carriers are mostly finishing up their current build. Sprint is still building out their Sprint Spark initiative but Verizon, AT&T, and T-Mobile should finish up in 2015. Then in 2016 I would expect things will start to heat up again. Remember that the carriers need to make the money back to show return on their investment. They also need the bandwidth because data is being used at an amazing rate. All customers ask for is more, more, and more. So how will they make their money back? Customers will need to pay for it and the deployment. It won’t be free to build but they must have a business plan to in place for payback. Just remember that the first place they will look to lower costs once again will be the climbers, fair warning.
Oh, by the way, FirstNet will also be ready to deploy early 2016, I hope, to get their network constructed. They have a huge task ahead of them because they committed to covering the continental US and all territories. That is a huge area. They also will be looking for partners. Will the carriers help out, who knows. What about Google? I think that would be the perfect partner because they could become a wireless carrier in a short time. Just my opinion! When FirstNet does build, it will be a lot of work all across the nation with the LTE build and the backhaul. The backhaul will be a combination of wireless and fiber, maybe both for redundancy.
So there it is, in about 18 months there will be deployment, beefing up towers, testing, optimizations, and more. Just in time to hear about the introduction of 5G. Then the upgrades will begin. Chances are the OEMs will be ready with mostly software updates but the antennas may have to be changed. Then 3G will be decommissioned.
So there should be plenty of work. Will the industry be ready to comply? Will the climbers have standard safety compliance? Will the schedules be reasonable? Will the tower crews get paid? We will have to wait and see.
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What are you thinking?
Listen, this is the time to support theHubble Foundationbecause they are looking after climbers and their families that can’t take care of themselves. When a climber gets hurt, they want to help. When a climber is stranded and needs help to get home, they are there. When a climber gets stuck somewhere because they won’t get paid, they are there. Would you want someone to help you out if that happened?
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So many people complain about not getting paid in this industry. One main point of contention is the change order. So how do you get paid for change orders? Well here are some ideas. By the way, I have some dialog in my podcast about the last post, Is It Time to Unionize Tower Climbers? that I didn’t write about here, just in case you’re interested. I had some things to say about the feedback I got.
Planning is key. You need to be sure you understand what your job is going to be. By this I mean the scope of the work. When you submit a bid, read the RFP or discuss the work with the customer. Read the SOW and modify it to match your assumptions and exclusions. You will need to match the desired outcome of the customer with the services you plan to do. Then you may move forward. Remember, you are in this to get paid for the work that you do! If you get paid for 20 hours of work but your crew works 40 hours, chances are good that you’re not making money, or at least making the margin you deserve.
Happy holidays everyone! Make sure you go to my Wade4Wireless products page where I have products to help tower climbers and deployment teams. Want to learn more about the SOW? I would like to give you the free eBook,aSOW Overview. If that helps you out then I have a tutorial outlining how to write and read a SOW in the SOW training package, The SOW defines how you get paid! It may outline how change orders are done. Remember, it’s your bottom line that matters! This is a business.
Also, in audio and eBook formats get your copy of Tower Climbing: An Introduction so you can listen while you’re driving or too busy to read!
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For the change order, the first thing you need to do is make sure the work being requested is outside of your scope of work (SOW). I just happen to have a tutorial on how to write and understand aSOW available here. Anyway, what you need to do is understand what work is defined in the SOW, and then you need to decide how far outside the boundary of that work you will go. For instance, if the customer asks you to do an additional 4 hour task, you may do it because they are a good customer and you want to help out, right. Brownie points go a long way in future work. That is if they don’t just put it out to the lowest bidder. If you work with customers that always put the work out to the lowest bidder, then there is no reason to do any work outside of the SOW. Then it will all be a change order.
If you can, put the change order process in the SOW. If not make sure you understand the customer’s change order process. You need to follow protocol so you get paid. If the change is something that is a one-off or very different from what you are used to, make sure that you know what the desired result should be so the customer can sign off on it and you get paid. If it is something that you do all the time then it should be straight forward, like if you need to install or move a dish and complete a link. Simple stuff, right?
I have had customers that really push the limit and ask for so much work that is out of scope. So what happens? If you do it then they expect it on all the jobs. That may be good if they throw you a lot of work. However, suddenly a 20 hour job may be 30 hours and you will lose margin and time on site. All things to be considered if you commit to do the work.
On the other hand, I have seen contractors that have a business plan of going in cheap and then requesting as many change orders as they can to make up the money they lost by being the lowest bidder. Many customers get sick of this, so there is a balance of what you could ask for and what you will get. It is better to prepare the customer up front rather than nailing them along the way with change orders they didn’t expect.
So, define the work and define, to your team, what you will do outside of the scope. That is priority one!
Then, define the change order. If the customer gives you a verbal, ask them for an email or PO so you have some proof that they authorized the work. If they want a paper document, then make sure you know that. You should have authorization. Who may authorize the work for the customer and the contractor. Just because you are on site doesn’t mean that you have the power of authorization. If it is something that they want done while you are at the site, define the work, determine or estimate the pay. Chances are if you need to do it while at the site you know what to do. Just make sure that someone gets more than a verbal authorization. An email is usually enough but a PO is even better. Many customers do not appear on the site for the job except to complete the punch list and inspections. They may pay time and materials, (T&M) this is quick and easy but in today’s world most people want a not to exceed number.
If the customer has a change order process, make sure you and the field personnel understand what that is. Make sure the customer has someone who can authorize the change order! All job site leads should know what the change order process is. If you have a process, make sure they understand what to do for that customer! Each customer may have a different process. It would be a good idea to understand that prior to starting the work.
When the work is completed, how will it be inspected? You will need to determine how to get paid. If you are installing something then they may not pay until the unit is tested and operational. If you are turning up a point to point link, then it is easy, the link is up and tested, then you send a bill. If it is a cell site, you have to wait until they integrate and test it. That may be in a week or in 3 months depending on the roll out. It may be beefing up the tower so they may need to see a complete closeout package. So then you should determine how long you need to wait for your money. Remember that the original Terms and Conditions (T&Cs) may apply. Make sure that when you write the SOW, you include a change order process or if the customer has a change order process get a good look at it and determine how the payment will be made. Making sure how to mark the job complete is how you will get paid, so then you will need to determine what marks the job as completed.
So make sure that you understand the change order process for your company and from the customer. Payment is what keeps you in business! You should get paid for the work you do and you should get paid for the additional work you do. Time is money, change orders take time, and you should get paid for them.
Be smart! Be safe! Pay attention! Make a plan, follow the plan, improve the plan and you should do fine.
Let me know, did this help? What do you think I should talk about next?
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I am taking this moment to let you all know that I put together a Scope of Work tutorial so everyone out there can understand the SOW. Yes, a shameless plug for something I made to help you out. I have a page setup to help you out, go to http://wadesarver.com/scope-work-training/to learn more. Price is $24.99US but for reading this I have a discount code w4w_sow that will save you about $10 off of that price. I put this together for the wireless field workers that need to understand the SOW or may have to write one. It is a video tutorial. I have a free PDF white paper to help. Feel free to download it and see if it can help you out. If you want to order now click on the icons below.
I understand from many of you that you are working as contractors and need to write or update a SOW. My intention is to make sure that you understand the work in the SOW and that you understand how to protect yourself from doing work that is not covered in the SOW. I tried to make it clear how this is going to be your key to getting paid for the work you do and how you can create a change order for the work that is not in the SOW. Remember that all the extra work you do will cost your company money so you will need to weigh out whether the customer is going to appreciate it and reward you with more work or if they are taking advantage of you. That is your call but if the SOW is properly written you can make it your decision how to process.
And now, more Feedback!
OK, now let’s get to the feedback. Let me start by saying that I really appreciate the time you have taken to post notes in the feedback forms, thank you! I don’t post names because I don’t want anyone to get in trouble or be ridiculed by the tower community. If you put your company name in, I will post it unless I find it offensive in some way. OK, let’s get started. From my post “Climbing alone” we have: Comment: Awesome ……like minds are good to hear Response: Thank you! CommentOSHA 1910.151(b) in the absence of an infirmary, clinic, or hospital in near proximity to the workplace which is used for the treatment of all injured employees, a person or persons shall be adequately trained to render first aid. Adequate first aid supplies shall be readily available. Seemingly this indicates the necessity of a minimum of two persons. Also, OSHA 1910.38 Emergency action plans. The requirements for a rescue plan under OSHA 1910.38 require a written rescue plan is on site completed and signed by all participating personnel. To my knowledge, I have never reviewed a plan of rescue that could be construed with a single climber carrying out the complete written activities to be performed during execution of a rescue. One last thought, I do not believe there is a legal allowance affording the presence of only a single employee on site at any given time. This/these are my interpretation of the readings of the above stated reg.’s. Be familiar with the rules and when and where they may apply. Help with your crew members to become familiar, and at the same time become able to Trust yourself to know. That’s all I have, Response: Thank you sir! Comment: Wade – I wrote a blog post about this myself back in May: http://safetyoneinc.com/climbing-alone/ I hear about this frequently. Not too long ago one of our clients told me about how he fired someone for climbing alone after repeated warnings. Nice to see someone stand behind his words with actions. Be Safe! Response: Thank you for taking the time to let everyone know the dangers of climbing alone. Even if you think you can, it is better to have someone there. I know the mentality that it won’t happen to you. We all think that until something so stupid happens, then we know it could happen to anybody. Things happen, good and bad, not always in our control or we get careless. Not fair, but it does. We aren’t always smart, safe, and we don’t always pay attention. We say we do, but we get stupid when we are in a hurry or tired. I know I do! Comment: Well I do understand where this is coming from. I remember when our policy was buddy system we were to NEVER climb alone. Then as the company got busier it was well its okay just call me before, at location, and back on the ground. Then it went to no mention the fact I was aligning a 6′ or 10′ antenna by myself at 500’….. As time went on the company got so adapted to us climbing alone that if I said someone should be with me , it turned into well I guess we didn’t have what it took to step up. I made my way from greenhorn to lead man to supervisor, to job coordinator. After 15 years I decided to leave. There comes a point when a man becomes a man (at times a stupid one) but we all do what we have to do to take care and provide for the time being. Once he or she realizes the company that sends them out alone is only worried about their Upper Management Bonus check that comes in when the job was done with less payroll. PROFIT is all it comes down to. So if you’re reading this and you understand what I mean. Stop living (risking) your own life for your company that doesn’t care about your worth as an employee. I’m no longer there and left the industry entirely. Now I only kick myself for not doing these 14 years and 11 months ago. When your employer values and respects you……. You as an employee will have a new-found fire and self-worth to exceed farther than you would if you were left alone with no help if needed. Be safe guys and WHOOP! WHOOP! Climb safe and take your time to double-check your anchor. And remember its okay to be 100% tied off it’s a good habit & gets you home safe. Take care. Response: Thank you for the honesty! I know exactly what you mean. We usually start out with the best intentions, but then something changes, the workload, the schedule, the bonuses, the money, or we just get lazy. We may deny all of these, but I have been there and I have the advantage of 20/20 hindsight, and I know that I fell into these categories. Denial is something we can do until something terrible happens, then all we have is our excuses. Comment: At the end of the day it all comes down to safety training. But people still make mistakes… most of which I’d say is caused by fatigue caused by poor management, busy work schedules, pressure to finish sites quickly, etc. Wireless work is very complex and it takes very knowledgeable people to make it work. Response: So true! OK, I have more feedback and I guess I have to do a follow-up. I will put more out in the next post unless some big news happens. I will try to get it to you soon! Let me know what you think, don’t be shy!
By the way, if you stuck with me this far, here are some links that you may find useful!
Hello everybody! First off, if you didn’t see there is a warning sent out about a safety climb.Capital Safetyput out a press release that their 3/8” 7X19 strand galvanized cable, also known as “Safety Climb System” could have slippage issues. All the more reason to tie off 100% even when using a safety climb. Read the notice, I have the linehere. While not a recall it is a warning so read the document so you understand what is going on. Does anyone remember that not long ago there recently was asnap hooks recall?
Today I am going to discuss the Scope of Work, SOW, for all of you who just go out and do what you’re told. It would be a great idea for everyone who is at the site the review the SOW. I am working on a book that reviews all of the paperwork that the tower worker will be dealing with.
The SOW will have the outline of the job. It should be put together so that you know what duties are required of you. For instance you will need to know what you are installing. You will be putting in just the equipment on the tower or both the base station and the tower. If you are installing microwave, what is your responsibility? Are you doing the installation and the alignment? What are you doing?
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Where are you working? This should be part of the SOW as a site list. The site list is a separate document that you will be working with but it should be attached to the SOW as an addendum.
What parts do you need? You should have a Bill of Materials, BOM, as an attachment. This is very important because if you pick up the parts at the warehouse and don’t review the BOM, guess who’s fault it is if you miss something. YOU! YOU! YOU! If you miss a part that is on the BOM and you don’t get it, you messed up. Make sure when you hit the staging warehouse you look at the BOM and check off each part you need. If you are doing the install and you need a part that is not on the BOM, guess what, it’s the customers charge and a change order so you can charge for the labor and part to add it. However, if your people put a clause in the SOW that says you will supply miscellaneous parts, then you need to define miscellaneous parts. Why does this matter, because your customer will consider 200’ of #2 copper as miscellaneous and you may have meant zip ties and vapor seal, that’s why! If you’re asking what the difference is, the maybe you should look for a new line of work. Don’t be an airhead!
So, when I put my package together I will explain the SOW and I will give you an example and I will give you audio to talk about it. I should have something out here in the next 2 weeks or so. I am putting together something for all of the paperwork so everyone can get on the same page and understand what to look for and how to write the SOW. I just need to complete it and I will put it out to you guys.
Now, I have 2 feedback statements I want to share.
Feedback on tower owners:
First off, I have to take back what I said about American Tower not inspecting sites annually. I heard back from one of their people and he told me that at a minimum they inspect the towers annually. He knew the FCC lighting regulations inside and out but he said that with or without light, they make it to every tower at least once a year. That is awesome! Think about it, they have over 28,000 towers in the USA according tohttp://www.americantower.com/corporateus/investor-relations/. From what I hear they are on top of site inspections. So if something is wrong at the site, maybe you should let them know.
Feedback on Training:
OK, this is great to hear that someone would send their people to IRATA training to improve safety. Here is the statement, “Hi Wade, we got IRATA certified so we could deal with wide face towers safely. Now we use roped access on many jobs that don’t strictly speaking require it as it’s a safer alternative to relying on fall arrest and once the ropes are rigged often many more times efficient too :)” This is awesome and it’s nice to see some super responsible people out there! This came from the UK by the way, they go the extra mile!
It appears that a professional climber out there is happy that TIRAP is happening. This man is willing to help create the climbers bible, how cool is that. Here is the statement, “Finally! Now we might even be recognized for the skilled work we do under VERY hazardous conditions on a daily basis. Now, maybe the green guys will understand that 2 yrs. DOESN’T make you a professional yet. But, give it time and actually LEARN from older and more experienced guys. It’s all in the details. I’d like to collaborate with anyone interested in writing a “climbers bible”. Let me tell you something, when you climb for 10 years you begin to learn something. However, you need to keep a good positive attitude. Here is someone who I am going to reach out to so we can collaborate on putting more information out there.
Just to be fair, I did get plenty of negative feedback saying that the industry does not need to follow TIRAP nor do they need to issue this directive. I am surprised by how many people think this is a bad idea. Someone reminded me that this is a recommendation and it is not a requirement. I look at this as a step in the right direction. I am shocked that so many people see this as a bad thing, what a shame. The industry cries for change and improvement and now that it is being recognized and improved it seems people are angry about change. I get it, there are many good tower crews, safe and without incident, but for every 10 safe crews there’s probably at least one crew that just won’t follow the safety practiced recommended just because it costs too much. OSHA just caught someone who didn’t follow thesafe climb rules, Morlan Enterprises got a $52K fine on July of 2014. Go ahead and take chances and see if OSHA cares or if the whistle-blower rules matter. Whistle blower fact sheet here!OSHA is your friend, the FCC is your friend, and they are here to help. While we may not always agree with them, in the end they are really here to make our lives safer and better.
Tell me what you think!
Other notes:
I have been talking to Bridgette Hester who is working diligently to make theHubble Foundation do as much as possible. She just awarded another scholarship award to Carrie Plants, who lost her husband Daniel Plants back in 2007. This is part of theWidow’s Fundthat Gette has created. For all of you climbers out there let us not forget the fallen, they may be gone but they are not forgotten! Let’s all say it together, “Way to go Gette, Way to GO!” She sis so much with passion, just one woman, than most groups could do.
By the way, NATE started theTower Family Foundationand they already have $400,000, yes, $400K to give out to tower climbers families. I can’t wait to see where the money is going to go, that seems to be the one thing we are waiting for. They can do so much good for all the families we lost in the past 2 years!
Next podcast I interview a SPRAT 3 level trained climbing instructor Todd Horning of Safety One, cool guy and passionate about safety and rope access! His information is here.
2 books!
“Tower Climbing: An Introduction” is for the new tower climber, the green hand, to understand that will be expected.
“Field Worker’s Aid for Tower Work” is a handy aid to help out when you are at the site.
You may expand to other jobs in the industry. This can be the beginning of a great career path in the wireless industry. Whether you decide to keep climbing or find another opportunity, the industry is large and growing!
