Tag Archives: feedback

IWCE and more Feedback from You!

I wanted to let everyone know that I will be at the IWCE conference in March, 2015. I will be on the “Tower Safety and Regulatory Compliance” panel on March 17th, 2015, starting at 1PM local time. It is in Las Vegas at the convention center. Click on any of the BLUE words for more. There will be an impressive group who I am honored to share the stage with. I will be up there with Cory Crenshaw of Crenshaw Communications, Charles Ryan of Concept To Operations, Inc, Dr. Denis Boulais of Bytecan Pty Ltd, and Robert Johnson of Narda Safety Test Solutions. My track will be sponsored by AGL Magazine. If you can make sure you go to see what is happening with today’s wireless communications systems. I feel honored to be selected to be on the panel. So if you can think of anything I should be talking about, then let me know below.

Go to Wade4Wireless products page where I have product links.  and an audiobook for the  eBook. If it helps, download the free eBook for a SOW Overview for more information.The Scope of Work training, SOW training package,  I made for you to understand how the SOW will affect your payments and bottom line as well as the customer and safety requirements. The SOW is your key to getting paid and to defining change orders! Because you asked for an audio book I put the Tower Climbing: An Introduction in audio so you can listen while you’re driving or too busy to read! Hey, don’t forget to sign up for my monthly newsletter over there on the top right. > > >

OK, more feedback.

This is from Feedback on Drugs, Morons, and Steel.

Comment: I appreciate the comment about working on the beacon on top of a mast. Like so many other precarious situations on a tower, a small rail around the mast to stand on and one around the beacon to hook off on is easily designed and manufactured—-unless it is required to support a 5,000# load as OSHA requires.
On the drug issue, there are a very high percentage of tower hands that use drugs. There is an even higher percentage that drink excessively, but not on the job. If accurate statistics existed, which they don’t, they would reveal that there are very few fatalities caused by someone being high or drunk. There are more accidents attributed to stupid than intoxicants, and there are a lot of hands that are stupid even when they are sober.
I watched the video of you with Kelly Hill and I totally disagree with you on the use of capstans on a tower job. To begin with, you have to use a fiber rope with a capstan, not a wire rope. The statistics will show that there are numerous fatalities caused by ropes breaking, but not wire ropes. Fiber ropes are good for a tag-line or a trolley, but certainly not for hoisting loads up and down a tower. I can cite four accidents where ropes broke that caused the death of twelve people.
The accident you referred to where the five men were killed was the 2,000′ Senior Road project in Houston. The men were riding the top half of the FM mast dressed out with the panel FM antenna. I think the load got too close to the tower and hung up which caused the picking channel across the face to fail. The load fell and hit the guy wire causing the whole tower to come down. I was hired as an expert witness by the firm representing Harris is why I am so familiar with this accident.
Riding the winch line is safe!!! Much safer than free climbing and every job that requires the hoisting and lowering of antennas and/or mounts should be rigged with a wire rope.

Response: I called this guy and he is amazing. He is a big fan of winches, but only if you use cable versus rope. That is where I got the idea for the blogRope Versus Steel Cable for Hoists”. We also talked about my video with Kelly Hill of RCR and he mentioned that the thing he disagreed with was the way I mentioned the safety of the winches. I made it clear that only a larger hoist should be used for man loads and he agreed. Now, as far as the accidents go, he knew so much about many of them. I plan to talk to him more in the future.

This is feedback from “Are work schedules Killing the Wireless Field Worker? Yes!”

Comment: Wade;
Scheduling is most definitely a problem, and a serious one. Unless you have been there and suffered in extreme conditions, you cannot fully comprehend the difficulty in working in subfreezing temperatures in a 15 or so mph wind. When you are in the midst of work on one of these days, you cannot help but wonder why this job wasn’t scheduled two months earlier or two months later. And you are not receiving any additional compensation for your suffering, and if you so chose, you could be at home in a warm house with your family—-maybe sort of like the bodily orifice that scheduled this project.
When that anger starts building up inside, it doesn’t take much of a reason for a man to suggest to his boss to “just take this job and shove it.”
If you don’t have a foreman with great leadership skills to keep this project under control, which means leading, not pushing, this job is going to go bad real quick. And when it stalls, nobody ever thinks of blaming the scheduler, they always blame the contractor and the crew.
I learned early in my career the difficulty of working in extreme conditions and I have always made every effort to avoid putting a crew up north in the winter. I have a famous quote that I use when scheduling jobs, it’s “If you’re gonna be stupid, you gotta be tough.”
I could write for hours telling stories about winter in the north without informing anyone of anything that they didn’t already know. I don’t really think the professional people who organize and schedule the jobs even care.

Response: Been there and done that, it is a tough job! I would bet that so many people have stories where they didn’t know how much they could take in the weather until they did it.

This is feedback fromIs Small Cell Deployment Cost Prohibitive?”

Comment: Thanks for this article with a high level approach to analyzing costs and benefits of small cell deployment. It raises more questions for me ultimately, and that is a good thing! I appreciate your work and insight, thanks!

Response: Thank you sir!

Comment: #4 small cell = small power demand. Depending on the load, duty cycle and site location an off-grid solar electric system could be the small footprint economical power solution rather than the minimum 100A service expense.

This is feedback from “Loyalty versus the Lowest Bidder in Wireless.

Comment: Enjoyed the article.  It is very timely for me.  Having serious problems getting paid.  Company/worker loyalty in an unbiased format would be a good article also if not already done.

Response: Thank you! It’s a shame that even today people are not getting paid for the work that they do. Why is it that loyalty to the people working so hard can dissipate so quickly?

Comment: Just left a company 2 months ago for lowering my per diem from $600 to $500 per week. And had us on a 40hr. Week salary working 60 – 80 + hrs. A week. And only got home every 2 or so months.

Response: This is often the case when they try to make tower climbers salary. So many times the way companies raise margin is to screw the worker. That is very common in the industry. If it happens to you I would look elsewhere like this guy did, it is only a matter of time until they start making more cuts.

Response: Good point! Solar would be awesome! If the physical footprint would remain small with the batteries I see it as a viable solution.

This is feedback fromLoyalty versus the Lowest Bidder”.

Comment: Wade, Reminds me of the stories we hear constantly with tower tech’s where they had to finish work started in the early morning and ended after dark.  The real part of the story is they had to drive 5 hours before and after the climb!  This is plain dangerous!  Completion bonuses, etc, etc, are nice to get your sub’s to hustle but would you like to explain to a jury why you  had people in dangerous jobs working these hours?

Response: I agree, sometimes the worker put in such long hours and no one cares because they feel the work is more important and the customer may not know what the worker is going through. The workers need representation in the company.

Comment: Very good Mr. Wade, hope we get a Congressman to help us. The situation should be better for a person who chooses to work in this field! Thank you!

Response: I think that the FCC working with DOL should help by creating TIRAP. It is still voluntary but it’s a start. This is a chance for the government to recognize the seriousness of the climbing industry hazards.

Comment: I have been in the industry for 12 years, each year it get worse for tower hands… this industry makes more money than it knows what to do with and what they need to realize is this technology isn’t going to put itself up on any tower, water tank, or roof top without the tower hands that do it… appreciate your employees and treat them better… give better pay, appropriate per diem, and most of all better hours…  the majority of tower workers have families, think about that when you go home to yours everyday and you have several crews that only see theirs 8 weeks out the year……  if that…….. so when you get on your cell phone to make your next call think about the guys that sacrifice so much for you to be able to enjoy that luxury and think about what they endure to provide you that luxury

Response: Like I said before, so many companies think that to raise margin they need to cut per diem and employee salaries. It is common. I guess the CFO that is sitting in his office that gets to work from 9 to 5 and go home every night to his family makes the decision that the tower crew who leaves Monday and won’t get home Friday night should skip meals. I guess they forget that physical work as well as engineering might burn a few calories each day. I guess they determined that they can always find more grunts. Good luck with that strategy. I have learned that it pays to take care of your employees, but there are so many people who just stay at a company because it’s a job and they don’t want to leave, no matter how bad the company treats them.

Comment: We have been blessed to be able to work with customers and vendors that have created a loyalty around what we do. We for the first time have really felt the issues of low bidder and the companies that go out of business one day and start again tomorrow.  We hope that our customers will determine that it is not a low bid industry and will continue to give us a chance to do work and be profitable. The 3rd party companies and now the equipment providers have created hard times for the small company trying to keep up with increased pricing pressure and hard to find quality staff.  They know they can stop us from taking work by buying a competitor and lowering their prices to push us out.
Small business can only grow with the help of our customers.  We need them to demand companies to have experienced employees and not just how many crews you can come up with.  We have to stop the companies and owners which have failed multiple times but keep doing work. We know these are the companies that have made the industry unsafe and less profitable for the hard-working small businesses.
Have a safe Thanksgiving.

Response: Thank you and I hope you had a great Thanksgiving as well. This is a great thought, I would like to think this is where the industry is headed, quality over quantity.
Some helpful links below.

Antenna basics free tutorial http://host.comsoc.org/freetutorial/rohde4/rohde4.html

http://www.cdc.gov/niosh/topics/coldstress/

http://www.wirelessestimator.com/blue-book/#!/

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More Feedback from You Wireless Workers!

I really appreciate all of the feedback. One of the posts that I got a lot of feedback on was “Tower Injuries: Is this the Price of doing Business?” I found out that the wireless community in general is fired up about the need for change in this industry! Not only the perception that it’s dangerous but the fact that we should be doing better. There is a not only a need for change, but the industry will get a black eye because it’s going to become a type of “US” and “THEM” mentality in wireless. What I mean by that is there will be the large customers, like the carriers, who will be the “THEM” looking to keep deployments as cheap as possible and the “US” which is the climber who puts his/her life at risk trying to get the tower completed in less time regardless of the risk.

Hey, don’t forget to sign up for my monthly newsletter over there on the top right. > > >

Also, I have a Wade4Wireless products page where I have more information on my new SOW training package and I released an audiobook for my Tower Climbing: An Introduction eBook. I have a free eBook for the SOW Overview if you’re interested.

What we need to do is change the perception that the tower side of the industry is too dangerous to work and get it back to a highly respected profession where accidents may happen but are not common. The past 2 years are poor examples of safety. You know what I am talking about, not only the deaths but the injuries and near misses. Injury and death should not be the price of doing business in any industry. We are working harder to make this change, but it will take a team effort from all sides and especially from you! Each of you can help by spreading the word and becoming living examples of what to do the right way!

So, here is the feedback. I will have the comment and then my response. Just to be clear, all of these are responses from “Tower Injuries: Is this the Price of doing Business?” I remove the names to prevent any harassment, but if you include a company name I will print it.

Comment: Hi Wade, The comment was meant towards Sprint, Verizon and AT&T. The major companies that contract out the work so they don’t have to pay Union scale wages to their employees. But I agree as the one it was said to about everything you wrote.

Response: Thank you.

Comment: This fatalistic approach has no place in a safety culture. No level of accidents, much less deaths, should be acceptable.

Response: I agree whole heartedly!

Comment: Great article. I experience a lot of “deadlines” or “it has to be done” situations. There are better ways to send guys out in the morning without turning it into a race. I am 15+yrs into telecommunications industry. I take a laid back and still be safe point view with my crew and it works. Also the quality of work is excellent.

Response: It is great to see that someone can relax and pay attention to the deployment itself rather than the dead lines that often overcome many of us.

Comment: If you have never worked as an installer on one of these towers, you cannot understand how difficult it is to perform the tasks required to do a job. The owners, designers and producers of these towers are simply designing towers to support the antennas and lines, without any thought as to how they will be erected and maintained. (Other than step-bolts which are a major contributor to the fatalities.) In comparison, look at the U.S. Forest Service towers. Has there ever been an accident where a forest service worker fell from a tower? If there was, I never heard about it and these towers have been around much longer than communication towers. The service was astute enough to provide a safe workplace for their employees.

Response: I don’t know about the Forest Service tower injuries, I couldn’t find any, but I agree completely that the tower should be made as safe as possible. When climbing there are so many physical obstacles in the way and there are not always descent tie off points. Some people don’t understand what I mean by that but you may need to wrap the lanyard around something to get a tie off point because it may be the only thing to connect the lanyard too. It could be an oversized cross beam or a large leg. Especially since we all know that the climbing pegs are not an acceptable tie off point. I find that companies that are tower owners only seemed concerned with the tie off points if they have their people climbing all the towers. This is when it becomes a concern. 100% tie off is a lot easier when there are well planned and accessible tie off points that are clean without sharp edges.

Comment: Hi Wade. There are aspects of life this side of the pond where we have a surfeit of legislation and it suffocates us, but when it comes to H&S in mobile comms. I am glad we have tight legislation, prescriptive regulations and significant penalties for companies and individuals that do not comply.  I work for a large tower co (JV between two carriers) and compliance with our Construction, Design and Management Regs is absolute and audited, and it underpins an uncompromising approach to working safe and staying safe.
It is frightening in any civilized country that injuries and fatalities might even flippantly be said to be the price of doing business, or perhaps to be viewed as in some way inevitable in delivery of rollout and upgrade projects to time and/or to budget.  It’s time we replaced the triangle of contention between time, cost and quality handmade it a pyramid with H&S no longer a silent factor.
Finally well done on having a blog and a LinkedIn page that call this out.
Regards

Response: Thank you for the comments and it shows us how not all regulation is bad. Unfortunately here in the states big companies generally set regulation until there are too many accidents.

Tower top cell

Comment: Every accident is preventable.  That is not a safety slogan but an actual fact.  The problem is that safety costs more than a lot of employers and/or their employees want to pay.  In this business (tower work) you don’t get off easy when you make a mistake.  Serious injury and death are the regrettable results when mistakes happen in an elevated position.
Take a closer look at the photo above.  Do you see all of those cable connections on the bottom of the antennas and radio heads that are inaccessible unless someone suspends themselves from the tower/platform mount?  How much would it cost to relocate those connections to positions above the bottom of the platform to afford a safer and efficient work position?  Why continue to put good people in harm’s way to do their work?
Safety starts on the drawing board of every product and every project.  If not, the risk to workers greatly increases and the opportunities for serious accidents go up accordingly.  It is time to re-engineer our approach to safety in the wireless industry!

Response: I could not agree more! However, it is not thought of end to end. I tried to bring this up before but it seems that there is no alignment from the beginning so it is mostly put on the climber. When I say from the beginning, we should start when new towers are constructed. They can’t be prepared for everything as technologies change, (who knew we would hang all the radio heads on the tower?), but the tie off points could be prepared better. When the equipment is hung on the tower it should be thought out so when work is done it can be easily maintained, but it is not. I worked on transmitters years ago where they were trying to get the unit to fit in a small space. It fit in a small space up until you had to work on it. Then you had to pull it out from the tight spot, hoping not to affect the connected coax and you had to practically pull it apart to work on the most common failures. Not to mention all the tools you needed, it had nut, screws that need a flat, Philip, Torx and more just to work on it. They improved that side by making everything modular at first, now they replace an entire unit when it has problems. But the climber has more and more work on the tower, in the air, at height. They have to learn fiber skills, coax skills, climbing skills, safety skills, and more. Yet, when something happens people always say, well they should have done this or that, not accounting for all the issues they have to contend with. When something bad happens, most people look at the end, not the beginning to end. How many times has OSHA said, “Well the RRH should have been mounted elsewhere” or “why didn’t the tower owner provide proper climbing tie off points”?

If you have an opinion, tell me about it!

I thought you guys may want to get more training, here is a good antenna tutorial.

Antenna tutorial http://www.comsoc.org/form/tutorial-registration-antenna-basics#.VGiNsOXkjUM.linkedin

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SOW Tutorial and more Feedback

I am taking this moment to let you all know that I put together a Scope of Work tutorial so everyone out there can understand the SOW. Yes, a shameless plug for something I made to help you out. I have a page setup to help you out, go to http://wadesarver.com/scope-work-training/ to learn more. Price is $24.99US but for reading this I have a discount code w4w_sow that will save you about $10 off of that price. I put this together for the wireless field workers that need to understand the SOW or may have to write one. It is a video tutorial. I have a free PDF white paper to help. Feel free to download it and see if it can help you out. If you want to order now click on the icons below.

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I understand from many of you that you are working as contractors and need to write or update a SOW. My intention is to make sure that you understand the work in the SOW and that you understand how to protect yourself from doing work that is not covered in the SOW. I tried to make it clear how this is going to be your key to getting paid for the work you do and how you can create a change order for the work that is not in the SOW. Remember that all the extra work you do will cost your company money so you will need to weigh out whether the customer is going to appreciate it and reward you with more work or if they are taking advantage of you. That is your call but if the SOW is properly written you can make it your decision how to process.

And now, more Feedback!

OK, now let’s get to the feedback. Let me start by saying that I really appreciate the time you have taken to post notes in the feedback forms, thank you! I don’t post names because I don’t want anyone to get in trouble or be ridiculed by the tower community. If you put your company name in, I will post it unless I find it offensive in some way.
OK, let’s get started.
From my post “Climbing alone” we have:
Comment: Awesome ……like minds are good to hear
Response: Thank you!
Comment OSHA 1910.151(b) in the absence of an infirmary, clinic, or hospital in near proximity to the workplace which is used for the treatment of all injured employees, a person or persons shall be adequately trained to render first aid. Adequate first aid supplies shall be readily available. Seemingly this indicates the necessity of a minimum of two persons.
Also, OSHA 1910.38 Emergency action plans. The requirements for a rescue plan under OSHA 1910.38 require a written rescue plan is on site completed and signed by all participating personnel.
To my knowledge, I have never reviewed a plan of rescue that
could be construed with a single climber carrying out the complete written activities to be performed during execution of a rescue.
One last thought, I do not believe there is a legal allowance affording the presence of only a single employee on site at any given time. This/these are my interpretation of the readings of the above stated reg.’s. Be familiar with the rules and when and where they may apply. Help with your crew members to become familiar, and at the same time become able to Trust yourself to know. That’s all I have,
Response: Thank you sir!
Comment: Wade – I wrote a blog post about this myself back in May:
http://safetyoneinc.com/climbing-alone/
I hear about this frequently. Not too long ago one of our clients told me about how he fired someone for climbing alone after repeated warnings. Nice to see someone stand behind his words with actions.
Be Safe!
Response: Thank you for taking the time to let everyone know the dangers of climbing alone. Even if you think you can, it is better to have someone there. I know the mentality that it won’t happen to you. We all think that until something so stupid happens, then we know it could happen to anybody. Things happen, good and bad, not always in our control or we get careless. Not fair, but it does. We aren’t always smart, safe, and we don’t always pay attention. We say we do, but we get stupid when we are in a hurry or tired. I know I do!
Comment: Well I do understand where this is coming from. I remember when our policy was buddy system we were to NEVER climb alone. Then as the company got busier it was well its okay just call me before, at location, and back on the ground. Then it went to no mention the fact I was aligning a 6′ or 10′ antenna by myself at 500’….. As time went on the company got so adapted to us climbing alone that if I said someone should be with me , it turned into well I guess we didn’t have what it took to step up. I made my way from greenhorn to lead man to supervisor, to job coordinator. After 15 years I decided to leave. There comes a point when a man becomes a man (at times a stupid one) but we all do what we have to do to take care and provide for the time being. Once he or she realizes the company that sends them out alone is only worried about their Upper Management Bonus check that comes in when the job was done with less payroll. PROFIT is all it comes down to. So if you’re reading this and you understand what I mean. Stop living (risking) your own life for your company that doesn’t care about your worth as an employee. I’m no longer there and left the industry entirely. Now I only kick myself for not doing these 14 years and 11 months ago. When your employer values and respects you……. You as an employee will have a new-found fire and self-worth to exceed farther than you would if you were left alone with no help if needed. Be safe guys and WHOOP! WHOOP! Climb safe and take your time to double-check your anchor. And remember its okay to be 100% tied off it’s a good habit & gets you home safe. Take care.
Response: Thank you for the honesty! I know exactly what you mean. We usually start out with the best intentions, but then something changes, the workload, the schedule, the bonuses, the money, or we just get lazy. We may deny all of these, but I have been there and I have the advantage of 20/20 hindsight, and I know that I fell into these categories. Denial is something we can do until something terrible happens, then all we have is our excuses.
Comment: At the end of the day it all comes down to safety training. But people still make mistakes… most of which I’d say is caused by fatigue caused by poor management, busy work schedules, pressure to finish sites quickly, etc. Wireless work is very complex and it takes very knowledgeable people to make it work.
Response: So true!
OK, I have more feedback and I guess I have to do a follow-up. I will put more out in the next post unless some big news happens. I will try to get it to you soon!
Let me know what you think, don’t be shy!

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